FAQ
COMERCIAL FAQ
1- What is included in each TotApp version?
TotApp DS: this version is exclusively for digital signage as advertising, ads, Ticker tape in passive devices that is they have no touch interaction. It allows the creation of different zones on the screen to upload images, videos, PDF files, web pages, Instagram profiles and much more to communicate with users. You can plan spot (short announcements) for real-time communication of promotions, events, news. Set up advertising banners (advertising posters), running texts (sliding texts), pdf elements, web, cameras and much more. Manage content under remote control.
TotApp Standard: is designed for a multitouch experience so it includes all DS version features plus the tool to manage multitouch content. It allows to create and manage multimedia presentations dynamic contents consultation. Interact by loading web content, image galleries, videos, consulting product catalogs and searching for information.
TotApp Professional: this has all the functions that appear in the standard version plus Wayfinder function, interactive Video Wall, Facecam and Queue Management System.
2- What is Cloud module also called Web Control?
With the Cloud module you can have information about all your devices, whether they are on or off and their last update. In addition, you will obtain statistical information about each clicks where users click more on the screen and you can export this information in Excel.
3- Is TotApp professional version a good solution for me?
Podemos ofrecerle una versión de prueba gratuita, una demostración y asesoramiento para que conozca todas las posibilidades. We can offer you a free trial version, a demonstration and advice you in order to let you know all the possibilities
4- ¿ Where can I find a TotApp distributor?
Send us an email to marketing@to-tapp.com with your company details and your location and we will indicate you nearest distributor.
5- How can I become a distributor?
Fill out the form on our website https://to-tapp.com/en/company-touch-software/contact-software-for-touch-screen/ and we will get in touch with you
6- Where can I find prices?
You can find the different prices versions on our website https://to-tapp.com/en/in-touch-screen-software/ or ask for the full list at marketing@to-tapp.com
7- Why should I buy TotApp software solutions?
TotApp is used to create multimedia presentations with an extremely attractive and viable impact in a very short time without having to know or learn programming languages. You can transform content into attractive multimedia presentations on touch devices such as interactive kiosks, tables, lecterns, holographic projections, interactive showcases, tablets and interactive video Walls. Thanks to our experience in the market we focus on offering a high-quality product at a very good price and we take care that it has excellent support throughout the entire process of our business relationship.
8- How long is TotApp in the market?
Six years
9- Do you sell in the whole world?
We sell through a network of distributors in many countries around the world. We are always looking for enthusiastic resellers to offer TotApp products to their customers.
10- How can you support us in trade fairs?
We can offer you, if you are one of our official resellers, temporary licenses in addition to the licenses you already have. This in exchange for photos made of the use in fairs, exhibitions, etc.
11- Can Kamaleonte also make complete custom applications?
Kamaleonte has already made a custom large number application for several clients. Our developers team is creative and has a lot of experience and is eager to create new custom applications for you. We develop for Windows and Android. Please contact us so we can listen to your wishes and offer personalized development and visit our website https://kamaleontenet.com/.
12- How long does it take to send us license numbers?
Immediately, once the payment is received.
13- Where they are located?
We are in Spain, Ronda del Estero 60, San Fernando Cádiz. C.P: 11100
14- How often is the support paid?
The support is paid annually and is voluntary, the first year is included in the license
15- What does the support include?
The support assumes that we will send you TotApp updates when they are developed.
16- What should we deliver so that Kamaleonte can build a solution?
Set of images, files and videos that you want to show on the screen and the hierarchical order to show them. We will need some background images (or videos), images of each button (or animated Gif), contents that you want to introduce within the different playlist as images, pdf, videos, power ponit, Excel, Word, etc.
17- Is It possible that Kamaleonte develop custom software or functionality?
We can build a wide range of customized solutions within TotApp. Contact us through the contact form and we will write you to see what we can do for you.
18- Is it possible that Kamaleonte create a custom software for you?
Yes, our developers team can create a completely new and customized software for you, please contact us via email marketing@to-tapp.com
19- Can I get a training (online) to start using TotApp?
We provide several training options, including online training through shared screens. We have a basic course and an advanced course, contact us at marketing@to-tapp.com and we will give you more details about them.
TECHNICAL FAQ
1- Where can I download TotApp Demo version software?
You can download demo version from our website https://to-tapp.com/en/download-interactive-presentation-software/
2- On what devices types can I use TotApp?
You can install TotApp on any touch and multitouch device such as Interactive Tables, Interactive Displays, Videowall (Passive and Touch), Ledwall, Mall Directories, Tablets, Advertising Screens, Kiosks, Interactive Lecterns, Holegraphic Projections
3- On what devices does TotApp work?
TotApp works with. Monitors, tablets, lim, smartphones or projectors, and with any interactivity type: infrared, capacitive, resistive … even the physical screen size is irrelevant, the application works from 10 to 200 “, even in videowall or shapes not rectangular
4- What are the minimum system requirements?
Compatible operating: Windows 7-8.0-8.1-10
Minimun process: Intel Atom – Recommended processor: from Intel I3 onwards
Minimun RAM: 2Gb – Recommended RAM: 4 Gb – Disk space: 2Gb
Minimun graphics resolution: 1366 x 768 – Recommended Graphics resolution: 1920 x 1080 – We recommend using a dedicated video card
5- What operating system do I need to use TotApp?
Windows 7 or higher or Android 5 or higher
6- Does TotApp work without an internet connection?
TotApp works without an internet connection, but when it comes to entering the license, the internet is necessary for TotApp to identify it. TotApp will do this process every 15 days, therefore, you will need internet for TotApp to identify your license every 15 days.
7- How can I enter the Backend?
You must press “Ctrl + e” keys and enter the default password “Admin”
8- Where can I see projects examples made with TotApp?
Once in the Backend you can download demos made with TotApp, for it see the tutorial https://www.youtube.com/watch?v=6KVupbtIfgo&list=PLeFPgaDZD8A9Hk7lpRPxBibW2itJW2PEv&index=5
9- Where can I get demos contents to start working with TotApp?
You can obtain demos contents in https://to-tapp.com/en/content-for-multitouch-software/
10- How to use TotApp
See the tutorials on our website to start using TotApp https://to-tapp.com/en/download-interactive-presentation-software/video-tutorials/
11- Can I put a video like Background on the Home page?
Yes, you can put a video in Background page and in other levels. These videos must be in .MOV / .MP4 / FLV format and with a recommended size of 1920×1080 px.
12- Can I put a URL inside TotApp?
Yes, you can put a URL on the Home page and in other levels.
13- Can I set a browsing URL and prevent the user from entering another URL?
Yes, you can limit or not user’s navigation by pressing or not the “Free Navigation” functionality
14- How many devices can be used with TotApp software?
It will be necessary to use a TotApp license for each device
15- Can I connect a video camera to my computer to take pictures with TotApp?
Yes, TotApp has Facecam functionality that you can use to take photos and videos, this is within playlist PLUGIN. You can also use an IP Cam to broadcast live events
16- Can the photos taken with webcam be directly uploaded to the user’s Facebook profile?
The photos that you take with the webcam will be stored in a folder on your computer and can be uploaded directly to Facebook.
17- Can I use Selfie application offline, without publishing them?
The application also saves all the snapshots locally so you can run them offline. And there is also an option to send snapshots to an email.
18- Can I insert my own photo frames?
With Facecam functionality, when taking photos, you can insert your own photo frames to add a logo or a drawing for example.
19- Can I have my own keyboard located on the screen with TotApp?
TotApp uses an international keyboard
20- Is it possible to change my TotApp license to another computer?
If possible, you can change the license to another computer through Web Control.
21- Can I install different TotApp versions on the same computer?
It is not possible to insert several TotApp versions on the same computer since when you install a new version the previous version is automatically deleted.
22- Can I import PowerPoint files with TotApp?
You can import PowerPoint files with TotApp, this functionality is inside PLUGIN / DOCS.
23- Can I run TotApp software on an Apple MAC?
It is not possible, TotApp is thought and developed for Windows systems and Android.
24- Can I run TotApp software on a Tablet?
Yes, as long as the tablet works with Windows or Android
25- Can I transfer my projects to other computers?
Yes, you can import and export your projects and save them where you want.
26- In what formats are TotApp projects exported and imported?
In a format px, developed only for use in TotApp
27- How can I export or import a project in TotApp?
See the tutorial https://www.youtube.com/watch?v=6KVupbtIfgo&list=PLeFPgaDZD8A9Hk7lpRPxBibW2itJW2PEv&index=5
28- Can I do surveys or questions to my users with TotApp?
If you can carry out surveys or questions you want FORM functionality. This users information will be collected by TotApp.
29- Can I transfer a project made with DS or standard version or one made with the professional version?
You can transfer projects from a DS or Standard version to a Professional version, but not vice versa, since the Professional version includes all the functionalities and features.
30- Can I use TotApp on a PC without a touch screen?
Yes. You can choose passive screen, single touch or multi touch screen
31- Can I use TotApp software on Android?
Yes, but not all functionalities are supported since Android players do not have the same computing power as Windows computers
32- Can TotApp run in vertical orientation mode?
Yes, a parameter allows to choose between vertical and horizontal
33- What is the content size that is loaded in TotApp?
They must have 1920×1080 size, for more details see the following table:
| Content | Format | Dimension |
| Buttons | .JPG/.PNG | 100×100 px
200×200 px 300×300 px |
| Background | .JPG/.PNG | 1920 x 1080 px. advised |
| Images | .JPG/.PNG | 1920 x 1080 px. Advised
Other formats, both vertical and horizontal as necessary. |
| Videos | .MOV / .MP4 / .FLV | Full HD 1920 x 1080 px. Advised |
| PDF Web optimized | ||
| Word | ||
| Excel | ||
| PowerPoint |
34- Is the Wayfinding compatible with several plants?
Yes, with Wayfinder functionality you can have as many floors as you want and a cursor that will show you the way through them.
35- Do I have to pay separately for all applications?
No, there are three TotApp versions, depending on the functionalities you want, you will choose and pay for one of these three versions.
36- Can I upgrade from one version to another?
If you can go from DS to Standard or Professional and from Standard to Professional
37- Is there an exit button on TotApp?
If you can enable or disable exit button in CONFIGURATIONS
38- How can I disable Welcome Popup?
You must check the box at the Popup bottom that says “Do not show again”
39- I have entered the license, but TotApp returns to demo version?
Please note that time and computer date where TotApp is installed are correct and there is an internet connection and enter the license.